ServiceNow AI Research

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ServiceNow leads the cloud computing industry by specializing in digital workflow automation, helping organizations work more efficiently and intelligently. At the core is the ServiceNow AI Platform, which integrates processes, data, and people into seamless workflows. ServiceNow embeds AI at scale—from predictive analytics to generative and agentic AI—so enterprises can automate complex tasks, make decisions faster, and deliver more intelligent, adaptive experiences. By combining workflow automation with state-of-the-art AI, ServiceNow enables responsible, trustworthy adoption of next-generation technologies.