Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product.

Understand the custom tables / app engine

Jumpstart Your AI Agent Studio

Now Assist for Creator Welcome Guide - ServiceNow Community

Vision - OpenAI API

GenAI - App Engine Enablement Center (by the App Engine Outbound PM team)

Service Graph Connector for Microsoft Excel

Assets | Best Practices | ServiceNow

Part 1 of 4 - Intelligent ERP Workflows: Get SAP d... - ServiceNow Community

Model creation using OData Service: A Step-by-Step... - ServiceNow Community

Connect ERP Canvas to SAP using OData

Connect Zero Copy Connector for ERP to SAP using OData and HTTP

Create an OData connection in Zero Copy Connector for ERP

Primary connectors

Community connectors

Integration Strategy Docs

Instance Data Replication

Exploring External Content Connectors

Customization vs configuration

App Engine - Now Platform - ServiceNow

App Engine auditing - What to expect Q1 2025

App Engine Enablement Center (by the App Engine Outbound PM team)

Manage customizations to applications

App Engine Roadmap (incl GenAI)