Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product.

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Guide on improving your HealthScan score by addressing baseline differences.

How to fix HealthScan findings for reports shared with empty groups.

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How to improve HealthScan score by implementing notification categories.

Best practices for naming Update Sets to improve HealthScan score.