Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product.

Automation Engine Usage APAC v1 - Power BI

ServiceNow IH and Automation Engine Overview

RPA Robot Demo - Direct Deposit using Automation Engine

The Best Employee Portals of 2025 - ServiceNow Blog

This overview is applicable to customers with a standalone Integration Hub, Automation Engine, or Workflow Data Fabric subscription. If you are entitled to these capabilities and features through legacy SKUs (Pre-Workflow Data Fabric), please refer to this section of the document for packaging entitlement details.