Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product.

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Demo Cheat Sheet

This overview is applicable to customers with a standalone Integration Hub, Automation Engine, or Workflow Data Fabric subscription. If you are entitled to these capabilities and features through legacy SKUs (Pre-Workflow Data Fabric), please refer to this section of the document for packaging entitlement details.

Guide on improving your HealthScan score by addressing baseline differences.

How to fix HealthScan findings for reports shared with empty groups.

Tips for improving HealthScan score by properly populating Knowledge Base articles.

Detailed overview of the Instance Scan data model in the Zurich release.

How to improve HealthScan score by implementing notification categories.

Understanding the new Instance Scan queuing mechanism in Zurich.

Best practices for naming Update Sets to improve HealthScan score.