Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product.

To make the most of Performance Analytics, consider the following best practices: Define clear objectives: Clearly define the goals and objectives

Jumpstart Your AI Agent Studio

ServiceNow Generative AI Prompt Library - ServiceNow Generative AI Prompt Library

Generative AI (Gen AI) Landing Page - for support - Support and Troubleshooting

Vision - OpenAI API

Generative AI - ServiceNow

GenAI - App Engine Enablement Center (by the App Engine Outbound PM team)

ServiceNow Store - OpenAI Generative AI Spoke

ServiceNow Store - Microsoft Azure OpenAI Generative AI Spoke

ServiceNow Store - Generative AI Controller

Generative AI Program - Home

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Service Graph Connector for Microsoft Excel

Connect Zero Copy Connector for ERP to SAP using OData and HTTP

Create an OData connection in Zero Copy Connector for ERP

Primary connectors

Community connectors

Integration Strategy Docs

Instance Data Replication

Exploring External Content Connectors

Q4 Final_Generative AI Central Roadmap.pptx

Customization vs configuration

Manage customizations to applications