Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

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Information about the ServiceNow certification exam maintenance window between Yokohama and Zurich releases.

Guide on handling skipped records during upgrades and tracking changes.

Overview of the new scheduled job run types introduced in the Zurich release.

Detailed overview of the Instance Scan data model in the Zurich release.

Overview of the top 5 new features in the ServiceNow Zurich release.

Exploring the undocumented sys_audit retention features in Zurich.

Understanding the new Instance Scan queuing mechanism in Zurich.

Guide to field validation using Regex Mapping Tables in Configurable Workspaces.

Video exploring undocumented features in the Zurich release.