Get Started Bootstrap your Citizen Development CoE – Setup Guide Success starts with App Engine Learning path for citizen developers Best Practices at Play – Novant Health

Use App Engine tools to build low-code apps, streamline workflows, and boost productivity with ServiceNow’s six-phase implementation approach

Curated expert resources to help you implement, upgrade, and optimize on the ServiceNow AI Platform—organized by product, phase, and real-world use case.

ServiceNow leads the cloud computing industry by specializing in digital workflow automation, helping organizations work more efficiently and intelligently. At the core is the ServiceNow AI Platform, which integrates processes, data, and people into seamless workflows. ServiceNow embeds AI at scale—from predictive analytics to generative and agentic AI—so enterprises can automate complex tasks, make decisions faster, and deliver more intelligent, adaptive experiences. By combining workflow automation with state-of-the-art AI, ServiceNow enables responsible, trustworthy adoption of next-generation technologies.

ServiceNow is the “Platform of Platforms” and your System of Action that connects processes and data within your enterprise. Different use cases have different requirements regarding the speed and scale at which data is being sent from one system to another, be that your own ServiceNow instances, instances that belong to a ServiceNow partner or service provider working for you, or third-party software platforms. This is part 1 of an article series that will give you An overview of the available technology for transferring or replicating data between your systems (this article) Integration best practices (Part 2) A guideline on when to choose which option (Part 3)

The presentation titled "Citizen Development Framework" outlines leading practices from successful citizen development programs. It provides an overview of citizen development, highlights lessons learned from customers, and discusses opportunities and challenges. The presentation emphasizes the importance of governance, training, and support models to ensure the success of citizen development initiatives.

In the article " Accelerating Business Agility with Distributed Development ", we discuss how distributing repetitive administration tasks

The term " Citizen Developer " has become increasingly popular in the world of no-code and low-code platforms. While it’s meant to empower

Enjoy the videos and music that you love, upload original content and share it all with friends, family and the world on YouTube.

APIs changed the world! But they’re showing their limits... Every integration still starts with studying formats, maintaining connectors, and

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As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance.   In Xanadu an incident focused project was made available and in Yokohama additional projects for customer service and HR cases were made available.  You

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--> Click Here to download the the full-resolution ESM Architecture Blueprint v7 as PDF! I’m excited to announce that the final version of the Enterprise Service Management (ESM) Architecture Blueprint v7.0 is now available — fully updated for the ServiceNow Yokohama release.

In this session, Navin Sharma walks through CMDB best practices for a successful CMDB. 2022

Example of great customer ESM portal

Caching data to improve performance Database Performance: Improving Slow OR and JOIN Queries Overview This guide is written by the ServiceNow

Optimizing the Service Portal Typeahead search widget Performance Best Practice for Before Query Business Rules Overview This guide is written by the

Enterprise-wide Deployment recommendations and best practices Enterprise-wide Deployment enables multiple business units to leverage SPM with

Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns)

If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product.

To make the most of Performance Analytics, consider the following best practices: Define clear objectives: Clearly define the goals and objectives

Understand the custom tables / app engine