In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing these elements ensures that users have the appropriate access to perform their tasks while maintaining the security, compliance, and efficiency of the system. Here are some best practices tailored specifically for platform administrators to help you optimize user and group management within your ServiceNow environment.

When managing user roles in ServiceNow, it's essential to distinguish between active users and those who have not accessed the system in a long time. The following steps will help you generate a report listing active users assigned to specific roles.

This overview is applicable to customers with a standalone Integration Hub, Automation Engine, or Workflow Data Fabric subscription.

Get Started Bootstrap your Citizen Development CoE – Setup Guide Success starts with App Engine Learning path for citizen developers Best Practices at Play – Novant Health

Use App Engine tools to build low-code apps, streamline workflows, and boost productivity with ServiceNow’s six-phase implementation approach

Curated expert resources to help you implement, upgrade, and optimize on the ServiceNow AI Platform—organized by product, phase, and real-world use case.

ServiceNow leads the cloud computing industry by specializing in digital workflow automation, helping organizations work more efficiently and intelligently. At the core is the ServiceNow AI Platform, which integrates processes, data, and people into seamless workflows. ServiceNow embeds AI at scale—from predictive analytics to generative and agentic AI—so enterprises can automate complex tasks, make decisions faster, and deliver more intelligent, adaptive experiences. By combining workflow automation with state-of-the-art AI, ServiceNow enables responsible, trustworthy adoption of next-generation technologies.

ServiceNow is the “Platform of Platforms” and your System of Action that connects processes and data within your enterprise. Different use cases have different requirements regarding the speed and scale at which data is being sent from one system to another, be that your own ServiceNow instances, instances that belong to a ServiceNow partner or service provider working for you, or third-party software platforms. This is part 1 of an article series that will give you An overview of the available technology for transferring or replicating data between your systems (this article) Integration best practices (Part 2) A guideline on when to choose which option (Part 3)

The presentation titled "Citizen Development Framework" outlines leading practices from successful citizen development programs. It provides an overview of citizen development, highlights lessons learned from customers, and discusses opportunities and challenges. The presentation emphasizes the importance of governance, training, and support models to ensure the success of citizen development initiatives.

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In the article " Accelerating Business Agility with Distributed Development ", we discuss how distributing repetitive administration tasks

The term " Citizen Developer " has become increasingly popular in the world of no-code and low-code platforms. While it’s meant to empower

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APIs changed the world! But they’re showing their limits... Every integration still starts with studying formats, maintaining connectors, and

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As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance.   In Xanadu an incident focused project was made available and in Yokohama additional projects for customer service and HR cases were made available.  You

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--> Click Here to download the the full-resolution ESM Architecture Blueprint v7 as PDF! I’m excited to announce that the final version of the Enterprise Service Management (ESM) Architecture Blueprint v7.0 is now available — fully updated for the ServiceNow Yokohama release.

In this session, Navin Sharma walks through CMDB best practices for a successful CMDB. 2022

Example of great customer ESM portal